Terms of Service

1. Acceptance of Terms

By accessing or using Caribe Connect, you confirm that you are at least 18 years of age, have read and understood these Terms, and agree to be bound by them, along with our Privacy Policy, which is incorporated by reference.

We may update these Terms from time to time. When we do, we will revise the “Last Updated” date above and, for material changes, notify registered users by email. Continued use of the platform after changes are posted constitutes your acceptance of the updated Terms.

2. Account Responsibilities

To access certain features you must create an account. You agree to:

• •Provide accurate, current, and complete registration information
• •Maintain the security of your password and not share it with others
• •Promptly notify us of any unauthorized use of your account at hello@caribeconnect.com
• •Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or remain inactive for an extended period.

3. User-Generated Content

Listings and Business Profiles

Caribe Connect allows users to submit business listings, event announcements, job postings, and marketplace items. By submitting content you represent that:

• •You have the right to submit the content and it does not infringe any third-party rights
• •All information is accurate and not misleading
• •You own or have permission to use any photos or media included

Content Standards

All submitted content must comply with our content standards. Content must not:

• •Be false, misleading, defamatory, or fraudulent
• •Contain hate speech, harassment, or discriminatory language
• •Violate any applicable law or regulation in Costa Rica or internationally
• •Include unsolicited advertising or spam

Content License

By submitting content to Caribe Connect, you grant us a non-exclusive, royalty-free, worldwide license to display, distribute, and promote that content in connection with the platform. You retain ownership of your content and may request its removal at any time by contacting us.

4. Marketplace

The Caribe Connect marketplace allows users to post items and services for sale. Caribe Connect is a listing platform only — we are not a party to any transaction between buyers and sellers. You agree that:

• •All transactions are solely between the buyer and seller
• •Caribe Connect bears no responsibility for the quality, safety, legality, or delivery of any item listed
• •You will not post prohibited items (counterfeit goods, illegal substances, weapons, etc.)
• •Pricing must be clear and listings must be accurate

5. Connect Card Membership

Membership Terms

The Caribe Connect Card (“Connect Card”) is a digital membership that grants access to discounts and perks at participating partner businesses. Memberships are offered as Day Pass ($9), Week Pass ($25), or Month Pass ($65). By purchasing a Connect Card, you agree to the following:

• •Membership is personal and non-transferable
• •Partner discounts and perks are subject to availability and may change without notice
• •You are responsible for presenting your digital card at the time of redemption
• •Partner businesses are independent third parties and Caribe Connect is not responsible for their services

Refund Policy

Due to the digital nature of the Connect Card, all sales are final. We do not offer refunds except in the following circumstances:

• •Your card was purchased but never activated due to a technical error on our end
• •You were charged twice for the same membership period

To request a refund under eligible circumstances, contact us at hello@caribeconnect.com within 7 days of your purchase date with your order details.

6. Prohibited Conduct

You agree not to use Caribe Connect to:

• •Violate any applicable law, regulation, or court order
• •Impersonate any person or business, or misrepresent your affiliation
• •Scrape, crawl, or systematically extract data from the platform without written permission
• •Introduce malware, viruses, or any code designed to disrupt or damage the platform
• •Attempt to gain unauthorized access to our systems or other users' accounts
• •Use the platform for spam, phishing, or any deceptive commercial practice
• •Harass, threaten, or intimidate any user or Caribe Connect team member
• •Post content that exploits or harms minors in any way

7. Intellectual Property

All content, design, code, trademarks, logos, and branding on Caribe Connect that we have created are our exclusive property. You may not copy, reproduce, distribute, or create derivative works from our proprietary content without our written consent.

The Caribe Connect name, logo, and “Caribe Connect Card” mark are trademarks of Caribe Connect. Unauthorized use of our marks is prohibited.

8. Third-Party Links and Services

The platform may contain links to third-party websites, services, or businesses listed by our users. These links are provided for convenience only. We do not endorse, control, or accept responsibility for the content, privacy practices, or conduct of any third party. Your use of third-party services is at your own risk and governed by their own terms.

9. Disclaimer of Warranties

Caribe Connect is provided on an “as is” and “as available” basis without warranties of any kind, express or implied. We do not warrant that the platform will be uninterrupted, error-free, or free of harmful components.

We make no representations about the accuracy, reliability, or completeness of any content submitted by users, including business listings, event information, job postings, or marketplace items.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Caribe Connect and its operators, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the platform, including but not limited to:

• •Loss of data, revenue, or profits
• •Disputes between users or between a user and a partner business
• •Errors or inaccuracies in user-submitted content
• •Unauthorized access to your account

In no event shall our total liability to you exceed the amount you paid to Caribe Connect in the twelve (12) months preceding the claim, or $50 USD if no payment was made.

11. Indemnification

You agree to indemnify and hold harmless Caribe Connect and its team from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your use of the platform, your violation of these Terms, or your violation of any third-party rights.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Costa Rica, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Costa Rica.

If you are accessing the platform from outside Costa Rica, you are responsible for compliance with your local laws.

13. Termination

We reserve the right to suspend or terminate your access to Caribe Connect at any time, with or without notice, for conduct that violates these Terms, is harmful to other users, or is otherwise objectionable in our reasonable judgment.

You may close your account at any time by contacting us at hello@caribeconnect.com. Upon termination, your right to use the platform ceases immediately.

14. Contact Us

If you have any questions about these Terms, please contact us: